1. Information We Collect
- Account data, including name, email, authentication identifiers, and profile settings.
- Backer activity, including subscriptions, contributions, billing preferences, and attribution.
- Artist and curator data, including team roles, project data, collection data, and payout status.
- Payment and payout data, including amounts, payment status, refunds, disputes, and payout requests.
- Support and communications data you send to us.
- Technical data, including device, browser, IP address, logs, cookies, and security events.
2. How We Use Information
- Operate accounts, authentication, billing, subscriptions, contributions, project funding, and payouts.
- Show public collection, round, artist, and project pages.
- Send transactional notices about payments, billing, projects, support, and account security.
- Prevent fraud, abuse, chargebacks, unauthorized access, and payment misuse.
- Debug, analyze, and improve Soundstarter.
- Comply with legal, tax, accounting, financial, dispute, and payment-network obligations.
4. Payments and Payouts
Stripe processes payments, refunds, disputes, subscriptions, and payout onboarding. Stripe may collect and process payment method data, transaction data, identity verification data, tax data, bank account data, and fraud signals under its own policies.
Soundstarter does not store full card numbers. We store payment, checkout, subscription, refund, dispute, and payout records needed to operate the platform and respond to billing questions.
6. Retention
We keep personal information as long as needed to provide Soundstarter, comply with legal, tax, accounting, audit, payment, dispute, fraud-prevention, and security obligations, and resolve disputes. Some payment, payout, refund, chargeback, and project-attribution records may need to be retained even after account deletion.
7. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also opt out of marketing emails. Transactional account, billing, support, security, and legal notices may still be sent.
We do not currently sell personal information. If that changes, we will update this policy and provide required choices.
8. Security
We use technical and organizational safeguards designed to protect personal information, including managed authentication, access controls, and Stripe-hosted payment collection. No internet service can guarantee perfect security.
9. Children
Soundstarter is not intended for children under 13. Do not use Soundstarter if you are under 13. If we learn that we collected personal information from a child under 13, we will take appropriate steps to delete it.
10. Contact
For privacy questions or requests, contact privacy@soundstarter.fm. We may need to verify your identity before responding to certain requests.